Shipping and Delivery:

All 5-7 day shipping within the continental US is free. An additional charge of $5 will apply to Hawaii and Alaska.

Return and Exchange:

  • Returns on Products Within 30 Days. 
    1. Scarlet and Gold will refund one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) of Currently Marketable products that are returned by a Customer within thirty (30) days of purchase from the Company, less shipping costs.
    2. Scarlet and Gold will provide a Product Credit of one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) or a refund of ninety percent (75%) of the purchase price (plus applicable tax if prepaid) on products not Currently Marketable (see, Section D.) that are returned by a Customer within (14) days of purchase, less shipping costs.
    3. Currently Marketable.Products shall be deemed Currently Marketable if each of the following elements is satisfied: 1) they are unopened and unused; 2) packaging and labeling have not been altered or damaged; 3) the product and packaging are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price. Products shall not be considered Currently Marketable if the Company discloses prior to purchase that the products are seasonal, discontinued, limited time offers, or special promotion products not subject to the Return Policy.
    4. Return of Damaged or Incorrectly Sent Products. Scarlet and Gold will exchange products if the returned products were received by the purchaser in damaged condition or were incorrectly sent. Such products must be returned within ten (10) days of receipt. Whenever possible, returned products will be replaced with undamaged products.
    5. Duty to Retain Sales Order Number. The original sales order number from the invoice must be retained. This number must be provided to the Company at the time the request for a refund is made.
    6. Kit Returns.Products purchased as part of a kit or package must be returned as the entire kit.
    7. Refund Alternatives.The Company in its discretion may determine the acceptable refund alternatives for product returns, including but not limited to the following: Product Credit, bank check, bank transfer, or credit card charge back, and as outlined. The actual form of refund will be based upon payment procedures and the original form of payment. Refunds will only be paid to the original payor.
    8. Return Procedure.To obtain a refund for returned products or Sales Aids, a Wellness Advocate must comply with these procedures:
    9. Approval for the return must be received prior to the return of the shipment to the Company. This approval must be obtained, in writing, and the actual return shipment must be accompanied by the sales receipt number.
    10. The Company will provide the customer with the correct procedures and location for returning the products. All return shipping costs must be paid for by the customer.
    11. Products returned to the Company without prior authorization will not qualify for a product credit or refund and will be returned to the customer at the expense of the individual customer.
    12. The Company may charge a $10.50 fee for shipments that are refused at the point of delivery and returned to the Company.